Copy of Customer Service Representative at MoreYoga - Full Time

Are you passionate about delivering exceptional customer service and have contact centre experience? MoreYoga is seeking a detail-oriented and tech-savvy individual to join our team as a Customer Service Representative. This is an exciting opportunity to contribute to a growing company in the wellness industry, utilising your skills in both customer service and contact centre operations.

Position: Customer Service Representative
Hours: 37.5 hours per week, with the possibility of overtime
Location: Remote (Work from Home) – Must be a Cypriot tax resident based in Paphos.
Pay: Competitive

Minimum Requirements:

Contact Centre Experience:

Proven experience in a contact centre environment is essential
Ability to handle high call volumes and respond efficiently to customer queries
Strong multitasking skills, with the ability to navigate between multiple systems and screens
Ability to meet targets in a fast-paced, structured setting

Customer Service Experience:

Exceptional telephone manners and the ability to communicate clearly and empathetically
Strong written communication skills for handling email and chat support
Ability to resolve customer issues promptly and professionally
Strong focus on customer satisfaction and delivering positive experiences

Additional Requirements:

Computer literacy and confidence in using various software and systems
Flexibility to work shifts between 6:30 am and 9:30 pm UK time.
Availability for two weekend shifts per month (may vary)

Preferred, but Not Essential:

Experience with MindBody software is an advantage
Familiarity with Zendesk is beneficial

Responsibilities:

Deliver high-quality customer service through phone, email, and other communication channels
Efficiently manage customer enquiries and concerns, ensuring timely resolution
Accurately enter and update customer information in multiple systems
Collaborate with team members to ensure consistent and seamless customer interactions
Stay up to date on MoreYoga services and promotions to provide accurate information
Consistently meet or exceed Key Performance Indicators (KPIs)

Benefits:

Opportunity to be part of a growing and passionate team in the wellness sector
Remote working environment with flexibility
Full training provided to ensure your success

If you have both contact centre experience and a passion for customer service, we would love to hear from you. Join MoreYoga and help us create a positive impact on our customers while promoting wellness.

About MoreYoga

We are MoreYoga, we have built our reputation on providing fantastic yoga classes at an unbeatable price. We have been disrupting the yoga scene in London since 2016, providing affordable classes in a warm, welcoming environment. With 35 London locations to choose from, and over 1000+ classes a week - MoreYoga is London’s most affordable yoga studio. Dedicated to diversity and inclusivity, we welcome everyone to our spaces to discover the positive impact yoga will have on their life - both physically and mentally.

MoreYoga is a family run business, started by our founder & CEO Shamir Sidhu, and most of our internal team that keep things running have been involved in the business since it began. We’re a small but driven team and we’re all passionate about making Yoga available to as many people as we can. We take Yoga seriously but we also have a lot of fun in the process.

If this resonates, we would love to hear from you!